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Ordering & Shipping
1. ALL ORDERS ARE PROCESSED THE SAME DAY THEY ARE RECEIVED!
(When received by 3 p.m. Central Time. Weekend orders are processed the next
2. YOU MAY ORDER ONLINE. You may order via the SECURE website by using the shopping cart. Be sure to include your credit card information
as well as daytime and evening telephone numbers at which you may be reached.
3. YOU MAY ORDER BY TELEPHONE. You may call us 24 hours-a-day, any day of the week from any telephone in the world. Our telephone numbers are:
Toll free in the USA and Canada 1-800-635-6499
Call us from any telephone in the world at 1-920-725-0955
4. YOU MAY ORDER BY FAX. You may send us your order by fax any time of the day, any day of the week. Our fax number is 1-920-725-0709. Be sure to include your credit card information and a telephone number at which you may be reached. To print out a convenient fax order form,
Order Form and then hit the "print" button on your browser.
5. YOU MAY ORDER BY MAIL. You may send us your order via snail mail. To print out a convenient mail order form, Click here
Order Form and then hit the "print" button on your browser. Our address is:
The Russell Meerdink Company, Ltd.
1555 South Park Avenue
Neenah, WI 54956 USA
6. FAST DELIVERY. All regular US packages are shipped by USPS Priority
Mail or UPS Ground. If you live in the US, your order reaches you in 1-5 working days.
- Our low shipping cost is only $8.95 for the
first item and $3 for each additional item.
- Prints and Posters ship separately from other items
and are $10 shipping for the first print and $3 for each
additional shipped in the same tube.
7. WHEN ORDERING FROM CANADA OR OVERSEAS. We ship Canadian orders by CanadaPost and overseas orders via UPS, FedEx or Air Mail. Depending on where you live, your order will arrive in 5-12 working days. We will charge you our actual shipping cost, usually about
40% of your order's total. If paying by check please add 40% of your order's merchandise total for shipping. If the shipping cost is more or less than
40%, we will refund or invoice you for the difference. If you are paying by credit card, we will automatically charge you
the actual shipping cost. In the event the actual shipping cost is much greater than the estimate, you'll receive an email from us before your card is charged. Please check with your country's customs office for any duty or tax information.
8. EXPRESS DELIVERY IN THE US. Need your order overnight or 2nd Day? We offer special shipping options just for you. For
2nd Day delivery, just add $15 to the regular shipping charges. For Next Day
Delivery, just add $30 to the regular shipping charges. (Continental US
addresses only. Orders must be received by 3 p.m. Central Time to ship the same
day. A separate FedEx charge may apply for orders containing more than one
package.) For details, please call, fax or e-mail us at firstname.lastname@example.org..
9. METHODS OF PAYMENT. All prices quoted are in US dollars. We accept
Master Card, Visa, Discover and American Express charge cards (be sure to
include credit card # and expiration date). We also accept checks in US,
Canadian or Australian dollars. For the current conversion rates for Australian
or Canadian dollars to US dollars, check the Conversions
10. ABOUT OUR DVDs and VIDEO TAPES. Different parts of the world use different video formats. We will ship your video tape in the format appropriate for the standard format used in your country. (Please notice that some videos/DVDs are
only available in the North American format.) Feel free to ask about a specific
video or DVD's format before you order.
11. 15 DAY MONEY-BACK GUARANTEE. It's Simple. If for any reason you are
unhappy with your purchase,
simply return it to us for a prompt exchange or refund (minus shipping charges,
in most cases). No questions asked!
However, computer software is sold on a non-returnable basis.